The following terms and conditions are set out to help all parties be aware of and clear about the services provided for their wedding day and the responsibilities of all parties involved. Weddings are filmed as they happen with no retakes normally possible. It is this spontaneity that makes them so special and memorable.
1) This document comprises an agreement between yourselves and DCfilm upon payment of your non refundable booking retainer and acceptance by us. Your acceptance of these terms and conditions occurs upon your signing of the Agreement. Please retain a copy for your records.
2) These Terms and Conditions may be varied at any time, with or without notice to you, at our sole discretion. You accept that these must be read in conjunction with the current Terms and Conditions available at: dcfilm.com.au on the bottom of the website.
3) Package & Product Prices are subject to change.
4) This agreement is governed by the laws of Victoria, Australia.
5) By accepting these terms and conditions, you acknowledge that you are at least eighteen years of age, or the legal age to form a binding contract within your legal jurisdiction.
6) We will not be responsible for any failure or delay in providing services to you due to any events beyond our reasonable control including but not limited to acts of god or elements of nature (including fire, flood, earthquake, storm, hurricane or other casualty), war, civil commotion, labour disputes, strikes, government regulation or restriction.
7) All care and diligence will be exercised in the performance of the assignment/s and that liability is limited to monies paid only should mechanical failure, theft, accident, or any other mishap occur which prevents the fulfillment of this agreement.
8) It is your responsibility to arrange bookings and payments (if necessary) for locations, this is important especially in case of rain (e.g. hotel foyers, private premises etc.) . It is your responsibility to obtain any permissions, licences and pay any fees to any venues/locations or entertainers/musicians performing, where filming will take place (if applicable).
9) Unless you advise us otherwise, we will assume all persons attending the wedding have consented to being filmed.
10) We respect the wishes and regulations of anyone officiating at the wedding ceremony which may limit where we position cameras and other equipment. There may be other restrictions such as a limit to movement around the venue or certain parts of the ceremony which we are not allowed to film.
11) We make every effort to produce a quality film and ensure all our equipment is of the highest quality and regular maintained. We employ several back-up strategies for sound and vision however, we cannot be held responsible for any lighting, sound or interference issues caused by circumstances outside our control. This includes camera/equipment failure, adverse lighting, noise issues and restrictions imposed by venues.
12) We use our professional expertise and discretion to ensure that significant parts of the day are recorded. Unfortunately, we cannot guarantee that we will be able to record every aspect of the day as filming takes place ‘live’. We retain artistic licence.
13) We make every effort to arrive at locations on time but we cannot be held responsible for lateness or non-attendance caused by circumstances outside our control such as traffic delays, severe weather conditions, unforeseen illness/incapacity, accident, technical, camera or equipment failure. In such circumstances we will contact you as soon as possible to discuss alternative arrangements.
14) We aim to be as discreet as possible during the day and work alongside the official photographer. We follow the events of the day as they happen and therefore, are not in control of the setting. This may lead to some images being in high shadow/contrast or partial/temporary obstruction of subjects being filmed or issues of low/mumbled/no sound. We may be unable to take footage if the official photographer is not willing to allow filming when they are working.
15) Whilst we aim to film as much as possible during the day, we cannot guarantee a minimum amount of footage that will be taken on the day or a minimum length for a couple’s film, this is due to the ‘live-event’ nature of the day and the unique structure of each individual wedding.
16) We will work with Health and Safety issues in mind and reserve the right not to film in dangerous or unsafe situations.
17) If there is any particular music you would like to be included in your film please let us know before your wedding day. We will advise you if there are any particular issues with your choice. If no specific music is requested we will choose appropriate music.
18) We aim to have a copy of the final film available for you within 90 days of your wedding day. However, this is only a guide as a quality product is important for both us and you.
19) You must notify us in writing (email or letter) within 7 days of receipt of the final DVD/BluRay/USB of any faults or playback issues and we will make every reasonable attempt to resolve them. Should we not hear from you within 7 days we will assume you are happy with the DVD/BluRay/USB.
20) All editing decisions are to the videographer’s discretion. We will of course do our utmost to include suggestions and ideas from couples, providing these are made in writing (letter or email) and before the wedding day, however, we can not guarantee that they will be included.
21) All main wedding films, regardless of package, are edited in the ‘short-form’ style and Films can be edited with a ‘traditional edit’ if we are notified in writing (letter or email) before the wedding day. Couples are advised however, that the content, style and amount of footage recorded on the day is the same with both edits.
22) DC Film retains copyright of all materials recorded by them and it is not our policy to offer the raw footage to couples or third parties. We will not responsible for storage or keep any raw footage when couples purchase or receive raw footage from some special offer or package.
23) All other re-edits or any additional changes will be charged at the rate of $75.00 per hour of editing time.
24) DC Film retain copyright of all material recorded by them,We reserve the right to display parts of your video online and via social media.
25) In the unlikely event of complete equipment failure or other circumstances outside our control which means we are unable to film your wedding you will receive a full refund. We will not be liable for any further damages.
26) Cancellation policy
If you wish to cancel your booking, you must immediately give notice in writing to us. We will only be deemed cancelled from the date we actually receive written notice of cancellation from you
Days prior to Cancellation Charges
30 days or more – loss of deposit
29 days to 15 days- loss of deposit and cancellation fee($150) will be charged
14 days or less – Non Refund all payment.